Orders & Shipping
How long does shipping take?
Standard orders ship within 1–3 business days. Delivery times vary by location, usually 7-15 days.
Do you ship internationally?
Yes! International shipping times and rates vary by destination.
How do I track my order?
You'll receive a tracking link via email once your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items.
How do I start a return?
Contact us at support@officialavyra.com and we'll guide you through the process.
What if my package arrives damaged?
If your order arrives damaged or incorrect, contact us with photos within 48 hours of delivery so we can make it right.
Products
Are your products suitable for sensitive skin?
Our products are formulated with gentle, spa-grade ingredients. We recommend patch testing before full use.
How do I use [device/tool]?
Each product includes detailed instructions.
Subscriptions & Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and more.
Can I cancel my subscription?
Yes, you can manage or cancel your subscription anytime from your account.
